Returns & Refund Policy
At Eden’s Box, we take pride in delivering fresh, certified organic fruit, vegetables and groceries directly to your door. Because many of our products are fresh and perishable, our returns process works a little differently from a traditional retail store.
Fresh & Perishable Produce
Due to the perishable nature of fresh fruit, vegetables and other fresh foods, we’re unable to accept returns simply because you have changed your mind.
We carefully select and pack our produce, but fresh organic produce naturally varies in size, shape, colour and appearance. Minor cosmetic imperfections are normal and are not necessarily an indication of poor quality.
If an item arrives damaged, spoiled, incorrect or otherwise not of acceptable quality, please contact us as soon as reasonably possible after receiving your delivery.
Where possible, please include:
- Your name or order number
- The item affected
- A brief description of the issue
- A photo showing the condition of the product
This helps our team assess the issue quickly and also allows us to raise quality concerns with our growers and suppliers.
Missing or Incorrect Items
If an item is missing from your delivery or you receive the wrong product, please let us know and we’ll work with you to put it right.
Depending on the circumstances, we may provide a replacement, refund or other appropriate remedy.
Out-of-Stock Items
Fresh produce availability can change at short notice due to seasonality, weather, harvest conditions and supplier availability.
If an item you ordered becomes unavailable, we may remove it from your order and apply the appropriate refund or account credit. Where appropriate, we may contact you regarding a suitable alternative.
Change of Mind
We do not generally offer refunds or exchanges for change-of-mind purchases, particularly for fresh or perishable products.
For non-perishable products, please contact us before returning anything so our team can advise you on the appropriate next steps.
Refunds
Where a refund is appropriate, it will generally be returned to your original payment method. Processing times may vary depending on your bank or payment provider.
Please do not dispose of an affected product until we have had a reasonable opportunity to assess the issue, unless the product is unsafe to keep or we advise you otherwise.
Consumer Guarantees Act
Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 or any other rights you may have under New Zealand consumer law.
If a product does not meet the guarantees required by law, you may be entitled to a remedy in accordance with the Consumer Guarantees Act.
Contact Us
If there’s a problem with your Eden’s Box delivery, please get in touch with our team and we’ll do our best to resolve it promptly.
Email: hello@edensbox.nz
Eden’s Box
Fresh certified organic produce, delivered to your door.
