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FAQ
HOME · FAQ
Ordering & Subscriptions
When will I be charged?
Your payment is processed before your weekly order is packed (usually on Saturdays). You'll receive an email confirmation after your payment is successful.
How do I order?
Add the produce or produce boxes you want to your cart and select their delivery frequency:
Frequency:
"Next week" means delivery as a "one-off" on the next available delivery day.
"Every week" means delivery on an ongoing basis weekly.
"Every other week" means delivery on an ongoing basis fortnightly.
Frequency:
"Next week" means delivery as a "one-off" on the next available delivery day.
"Every week" means delivery on an ongoing basis weekly.
"Every other week" means delivery on an ongoing basis fortnightly.
What does frequency mean?
This is your delivery frequency.
Frequency:
"Next week" means delivery as a "one-off" on the next available delivery day.
"Every week" means delivery on an ongoing basis weekly.
"Every other week" means delivery on an ongoing basis fortnightly.
"Next week" means delivery as a "one-off" on the next available delivery day.
"Every week" means delivery on an ongoing basis weekly.
"Every other week" means delivery on an ongoing basis fortnightly.
Can I pause or cancel my subscription?
Absolutely. We make it easy to pause, skip weeks, or cancel your subscription from your account at any time. You are not locked into anything!
Delivery
Where do you deliver?
We currently deliver throughout the North Island of New Zealand.
Auckland area is serviced via our In-House chilled van route, and outside Auckland is serviced via the NZ Post overnight perishable network.
Auckland area is serviced via our In-House chilled van route, and outside Auckland is serviced via the NZ Post overnight perishable network.
What if I'm not home?
No problem. We'll leave your box in a safe place by your front door or as directed in your delivery instructions.
What time/day will my delivery arrive?
Delivery times vary depending on your location. Once you enter your delivery address on our website, we will let you know the exact delivery day!
We currently deliver on Mondays and Tuesdays.
Produce
Is your food organic?
The vast majority of our produce is from certified organic NZ growers; you can tell if it has the green love heart on the product image.
Some of our produce is grown using organic methods, but the farmer is not certified due to the costs associated - this is clearly specified in the product's description!
Some of our produce is grown using organic methods, but the farmer is not certified due to the costs associated - this is clearly specified in the product's description!
Where does your produce come from?
We source from a network of New Zealand organic growers, prioritising local and seasonal produce whenever possible. You can see the farm the produce came from on its product page!
How fresh is the produce?
Most of our produce is delivered within days of harvest and packed as close to delivery as possible to maximise freshness. This is especially true for highly perishable leafy greens, which are harvested to order!
How often does your produce change?
We aim to offer the largest range of NZ in-season organic produce available. Produce is constantly being changed based on what's in season and available from our organic farm partners.
