FAQ

Yes! You can add or remove products from your upcoming order at any time before your Order Edit window closes. Simply log into your Eden’s Box account and make your changes.

Build Your Own gives you complete control over what you receive. Our Bargain Box is curated by the Eden's Box team using the best-value organic produce available that week, allowing us to pack your box at a great price.

Absolutely. Our Build Your Own option lets you choose exactly which organic fruit, vegetables, greens and other products you'd like. If you'd rather leave the choosing to us, you can select one of our curated "Bargain Boxes" instead.

Yes. You don't need a subscription to shop with Eden's Box. You can place a one-off order whenever you like by selecting "Next Week" or "Specific Date" delivery frequency on the product page.

Log into your Eden’s Box account and browse our organic produce range. When you add an item, select your upcoming delivery and it will automatically be added to that order.

Our weekly order window closes on Saturday night - as stated in your Edens Box account (click the box icon). Make sure your order is finalised before the cut-off to receive your Eden’s Box delivery the following week.

Absolutely. We make it easy to pause, skip weeks, or cancel your subscription from your account at any time. You are not locked into anything! 

This is your delivery frequency.

Frequency:
"Next week" means delivery as a "one-off" on the next available delivery day.
"Every week" means delivery on an ongoing basis weekly.
"Every other week" means delivery on an ongoing basis fortnightly.

Add the produce or produce boxes you want to your cart and select their delivery frequency: 

Frequency:
"Next week" means delivery as a "one-off" on the next available delivery day.
"Every week" means delivery on an ongoing basis weekly.
"Every other week" means delivery on an ongoing basis fortnightly.

Your payment is processed before your weekly order is packed & after your order cut-off window (usually on Saturday night). You'll receive an email confirmation after your payment is successful.

Yes! If you're on our Auckland in-house delivery route, simply leave your Eden's Box packaging out on your next delivery day. Our driver will collect it so we can reuse it.

We take care to get your produce from our suppliers to your door as quickly as possible. Our Auckland deliveries are made using our own chilled delivery network, while outer AKL North Island orders are sent using NZ Post overnight, perishable courier network.

We deliver organic produce across most of the North Island, including many rural addresses. Availability and delivery times can vary depending on your location and rural addresses often take an extra day for delivery. 

Delivery costs vary depending on your location and will be shown when setting up your delivery. Eden's Box delivers throughout Auckland and across the North Island.
Typical cost:
AKL-wide $11.99 | Outside AKL $14.99

Delivery times vary depending on your location. Once you enter your delivery address on our website, we will let you know the exact delivery day!
We currently deliver on Mondays and Tuesdays. 

No problem. We'll leave your box in a safe place by your front door or as directed in your delivery instructions.

We currently deliver throughout the North Island of New Zealand.
Auckland area is serviced via our In-House chilled van route, and outside Auckland is serviced via the NZ Post overnight perishable network.

We prioritise fresh, locally grown produce from New Zealand organic farms wherever possible. When something isn't available locally, we may source certified organic produce from trusted overseas growers.

Certified Organic products have been produced according to recognised organic standards and verified through an organic certification process. Occasionally, we also stock produce from growers using organic growing practices that isn't currently certified. We clearly identify these products as Organically Grown rather than Certified Organic, so you know exactly what you're buying.

Organic produce can naturally vary in size, shape and appearance. Unlike conventional produce, certified organic produce has strict restrictions on synthetic pesticides, post-harvest chemical treatments and coatings — so it may not always look as polished, but that's part of keeping things organic.

We stand behind the quality of our produce. If something arrives damaged or isn't up to standard, please get in touch with us and include a photo where possible. We'll make it right.

We aim to offer the largest range of NZ in-season organic produce available. Produce is constantly being changed based on what's in season and available from our organic farm partners. 

Most of our produce is delivered within days of harvest and packed as close to delivery as possible to maximise freshness. This is especially true for highly perishable leafy greens, which are harvested to order! 

We source from a network of New Zealand organic growers, prioritising local and seasonal produce whenever possible. You can see the farm the produce came from on its product page!